All’s well that ends well for the owner of this yellow 1976 Corvette.
Tom Nali of Tacoma, Washington recently left his dream car at City Glass in his hometown to have the weather stripping replaced.
When he got the car back several months later (we wonder why it took so long for such a simple job), the new stripping was already coming off.
A second trip to City Glass to do the repairs correctly ended in much the same result, and Nali also says now there was a chip on the nose of the car when he got it home.
“It was a very sloppy job,” Nali said. “I know it’s a tiny chip, but it draws my focus.”
When he complained to City Glass again, he was told by the front office manager that the chip wasn’t their responsibility. We’d tend to agree because the chip could have happened on the trip home, after all.
But Nali got the King 5 Consumer Team involved – and got results, thanks to the power of TV.
City Glass Manager Kurt Schmitz was extremely helpful.He had already offered Nali a refund for the weather stripping but offered no compensation for the paint chip. After being contacted by the King 5 Consumer Team, however, Schmitz took another look at the Corvette and this time offered to help pay for the chip repair as well as the cost of getting the weather stripping done to Nali’s satisfaction somewhere else.
“If the car is in the shop, it falls on us,” Schmitz said. “How that chip happened, we don’t know. With what Tom went through, I think the biggest thing for us was making it right on our end and his end. We will do everything we can to make sure a customer is satisfied and happy.”
The TV station contacted another company, Brad’s Custom Auto, and the owner, Brad Seibold, pointed out that sometimes reproduction parts “aren’t as good as the factory parts were.”
Maybe that’s why a company like City Glass, which has an A+ rating with the Better Business Bureau, had problems with Nali’s Corvette.