[VIDEO] Dealership Technician Caught Joyriding in a Customer’s Corvette

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[VIDEO] Dealership Technician Caught Joyriding in a Customer's Corvette


Valet Mode strikes again!

A Corvette owner got a surprise after checking the Performance Data Recorder video after taking his car in for service at a California dealership. Prior to dropping the car off, he engaged the Valet Mode on the Performance Data Recorder which then activates and records video every time the car is turned on.

So what did the PDR in valet mode catch during a trip to his Chevy dealer?

It seems a dealership technician took the car out on public roads, ostensibly to “test” whatever repair was done. But since when does a dealer service department’s “test-drive” includes blasting down busy city streets at over 80 mph or blowing through yellow lights at unsafe speeds?

Needless to say, the owner wasn’t happy to see how his Corvette was being treated in his absence and posted the video on Corvette Forum with a warning to others, not only about how one of this dealership’s technicians treated a customer’s car, but also how management reacted when confronted with the proof from the PDR.

Here is what the original poster of the video said on the Forum:

If you’re located in central/southern California, avoid this dealership AT ALL COST! This occurred at Three-Way Chevrolet in Bakersfield, CA. The technician is caught breaking three laws (speeding, reckless driving, and exhibition of speed) in a customer’s vehicle and the dealership offered nothing more than a rude apology to make it right. GM Customer Care also would not help. They basically wasn’t their problem, take it up with the dealership. This dealership definitely does not take care of their customers, especially Corvette customers.


Valet mode was first introduced on the 2015 Corvette which requires the performance data recorder. Chevy was forced to make some changes to the system due to various wiretap laws which is why there is no audio to go along with video.

The system made headlines shortly after it was released when it captured a parking valet driving recklessly in a parking garage.


Source:
CorvetteForum.com

Related:
[VIDEO] Corvette Stingray’s PDR Catches a Valet Driving Recklessly in a Parking Garage
[VIDEO] Sheriff’s Undercover Corvette Stingray with PDR Helps Bust Street Racers in Texas
Chevy Tells 2015 Corvette Owners Not to Use the PDR’s Valet Mode Over Legal Concerns

 



4 COMMENTS

  1. Recently, a customer posted a video to the internet accusing our dealership technician as taking a “joyride” in his Corvette. That accusation is false.

    On July 13, 2016, this customer brought his vehicle to Three-Way Chevrolet for an oil change and a transmission concern. Our Express Service did complete the oil change with Mobil 1 fully synthetic engine oil, although our invoice did not reflect this. When we learned of our clerical error, we offered to tow the vehicle back to the dealership and complete another service with the correct billing on the repair order. In response to our efforts to rectify the customer’s concern, we were told that this had already been completed by another repair facility and at this point, we are still awaiting an invoice so that we can reimburse the customer for his unanticipated expense.

    With regard to the transmission, the customer’s concern was “CUST STATES WHEN DRIVING IN MANUAL TRANSMISSION MODE THAT WHEN RPMS WERE AROUND 4000 AND CUSTOMER LET OFF OF GAS THAT THE VEHICLE BEGAN JERKING. THIS OCCURRED IN 2ND AND 3RD GEAR AS WELL”

    The Corvette is, as most know, a high performance vehicle and as such, capable of great speeds and performance. To duplicate the customer’s performance issue, we were required to reach 4,000 RPM while in third gear. As noted in the owner’s manual, 3rd gear is capable of reaching speeds in excess of 100 mph.

    We fully agree that our technician should have used better judgement in choosing an area for the test drive. In no way, do we see that the customer’s car was abused or taken for a “joyride” during the 5-minute test drive. We have dealt with this issue internally and utilized it as an educational point to all technicians.

    Three-Way is a local, family owned business that has been serving the community since 1956. We take customer service seriously as shown by our 60-year history. We have apologized to this customer for the billing error on his oil change, as well as what he feels to be excessive driving in his vehicle.

  2. It seems like the Tech was testing/checking. If you want to see a joyride give it to me. We buy cars that are fast to go fast. I know it should be done on a track but like 95% of them need to “stretch their legs out”.
    I believe the dealer’s story.

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