GM Ranks as Top Automotive Company in J.D. Power’s 2020 Initial Quality Study


GM Ranks as Top Automotive Company in JD Power's 2020 Initial Quality Study

As the roll-out of the all-new 2020 Corvette Stingray marches on, we know many who were concerned about buying the redesigned sportscar in its first year. So it’s comforting to see that Chevrolet ranked third overall in brands and GM was the top automotive company in J.D. Power’s 2020 Initial Quality Study.

J.D. Power’s Initial Quality Study (IQS) measures components that fail and features that are difficult to use, hard to understand or don’t work the way owners want. This year’s study examines problems experienced by owners of new 2020 model-year vehicles during the first 90 days of ownership. Initial quality is determined by the number of problems experienced per 100 vehicles, with a lower score reflecting higher quality.

“The Initial Quality Study is the industry benchmark for new-vehicle quality and, year after year, automakers apply the insights they learn from consumers to make positive changes,” said Dave Sargent, vice president of automotive quality at J.D. Power. “The higher problem levels we see in this year’s study don’t mean vehicle quality has worsened; rather, the redesigned study asks additional questions that allow owners to cite more of the problems that they are experiencing.”

Six GM vehicles won their segments with the 2020 Chevrolet Sonic receiving the best score of any model in the survey:

  • 2020 Cadillac CT5 – Midsize Premium Car
  • 2020 Cadillac CT6 – Upper Midsize Premium Car
  • 2020 Cadillac Escalade – Large Premium SUV
  • 2020 Cadillac XT4 – Compact Premium SUV
  • 2020 Chevrolet Malibu – Midsize Car
  • 2020 Chevrolet Sonic – Small Car

“This success is the result of a focused effort across the entire GM enterprise from design to product development, manufacturing, Customer Care and Aftersales, sales, service and marketing, our dealers and others,” said Tony Francavilla, GM vice president of global quality. “We celebrate these wins and will remain focused on delivering quality vehicles for our customers.”

Chevrolet also had a number of podium finishes with six vehicles placing in the top three of their segments:

  • Chevrolet Blazer
  • Chevrolet Colorado
  • Chevrolet Equinox
  • Chevrolet Silverado HD
  • Chevrolet Tahoe
  • Chevrolet Trax

The 2020 U.S. Initial Quality Study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles. To be included for a segment award, models must have a sufficient sample size to be considered. With just 2700 new Corvettes delivered during the survey period of February-May 2020, there were probably not enough owners who participated in the survey.

GM last earned the top ranking in the J.D. Power IQS study in 2013. The company finished third among all automakers last year.

Source: and General Motors

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