Last week we posted a video and rant from a member on the Corvette Forum who was unhappy with how his Corvette was tested during a service visit to Three-Way Chevrolet in Bakersfield, CA. The owner had engaged Valet Mode on his Performance Data Recorder which captured the tech supposedly “joy riding” the Stingray at speeds up to 83 MPH on city streets.
While the outrage from customer may be warranted, we did realize that we were only getting one side of the story from the video. But now that the story has gone viral, Three-Way Chevrolet has responded to the spat of negative press with a statement calling the accusation that the tech was “joy riding” as false and gave the reasons why the car was in the service department in the first place.
To be fair, we wanted to present the statement that Three-Way Chevrolet left in our comments section yesterday:
Recently, a customer posted a video to the internet accusing our dealership technician as taking a “joyride” in his Corvette. That accusation is false.
On July 13, 2016, this customer brought his vehicle to Three-Way Chevrolet for an oil change and a transmission concern. Our Express Service did complete the oil change with Mobil 1 fully synthetic engine oil, although our invoice did not reflect this. When we learned of our clerical error, we offered to tow the vehicle back to the dealership and complete another service with the correct billing on the repair order. In response to our efforts to rectify the customer’s concern, we were told that this had already been completed by another repair facility and at this point, we are still awaiting an invoice so that we can reimburse the customer for his unanticipated expense.
With regard to the transmission, the customer’s concern was “CUST STATES WHEN DRIVING IN MANUAL TRANSMISSION MODE THAT WHEN RPMS WERE AROUND 4000 AND CUSTOMER LET OFF OF GAS THAT THE VEHICLE BEGAN JERKING. THIS OCCURRED IN 2ND AND 3RD GEAR AS WELL”
The Corvette is, as most know, a high performance vehicle and as such, capable of great speeds and performance. To duplicate the customer’s performance issue, we were required to reach 4,000 RPM while in third gear. As noted in the owner’s manual, 3rd gear is capable of reaching speeds in excess of 100 mph.
We fully agree that our technician should have used better judgement in choosing an area for the test drive. In no way, do we see that the customer’s car was abused or taken for a “joyride” during the 5-minute test drive. We have dealt with this issue internally and utilized it as an educational point to all technicians.
Three-Way is a local, family owned business that has been serving the community since 1956. We take customer service seriously as shown by our 60-year history. We have apologized to this customer for the billing error on his oil change, as well as what he feels to be excessive driving in his vehicle.
When you take your Corvette in for service, you expect the dealership to address any concerns you have about your car. So we don’t think it was out of bounds for the dealership’s technicians to try to replicate the owners concerns to see if there was a problem. Our only beef was the fact that the test drive appeared to happen of some fairly busy roads where other cars could enter the roadway and not anticipating a Corvette driving 30-50 mph over the posted speed limit.
Three-Way Chevrolet appears to agree with us on this part and is using the experience as a teachable moment for future service encounters which require test drives.
Here is that video again from the Corvette’s owner. Now that you know why the technician was driving at those speeds, does this change your opinion of this situation?
[VIDEO] Dealership Technician Caught Joyriding in a Customer’s Corvette
[VIDEO] Corvette Stingray’s PDR Catches a Valet Driving Recklessly in a Parking Garage
[VIDEO] Sheriff’s Undercover Corvette Stingray with PDR Helps Bust Street Racers in Texas
Chevy Tells 2015 Corvette Owners Not to Use the PDR’s Valet Mode Over Legal Concerns