Bowling Green’s UAW Local 2164 Starts Corvette Customer Feedback Blog


Bowling Green's UAW Local 2164 Starts Corvette Customer Feedback Blog

Corvette owners who want to give feedback about their Corvette experiences – good or bad – now have a way to communicate directly with the members of the UAW Local 2164 that build their Corvette. Patrick Klein, Vice-president of UAW Local 2164, which represents the General Motors Assembly Plant in Bowling Green, announced the launch of their Corvette Customer Feedback blog.

Klein expressed some disappointment over the lack of direct feedback from customers:

“Over the past couple of years, I have noticed a lack of customer feedback being forwarded to us, the people who actually build these Corvettes. I know that there are tons of letters, emails, phone conversations, etc…that take place in regards to our product. I also know that the vast majority is positive and somehow disappears or gets forgotten before we hear about it.”

Corvette owners who have toured the plant are sometimes surprised when a UAW worker engages them in conversation about their Corvette, the plant, or the tour when the assembly line stops.

Klein says “Over the past couple of weeks, during breaks and during line stops (pretty much whenever there might be a spare moment), I have tried to stop and talk to people on museum tours. I thanked them for coming in, thanked them for choosing Corvette, gave them my email address and asked them to send me feedback about their “Corvette Plant Experience” so I can share it with our UAW members.”

Corvette Customer Feedback blog is already started to flow directly to the UAW via the blog.

Pete and May Pinkerton were the first to comment. They have owned three Corvettes, but just recently placed an order for their first new Corvette, which they hope to pick up in the next few days.

“We have recently completed our Buyers Tour, and we want to share with you what an incredible experience it was! The UAW and General Motors has a unique situation at the assembly plant. To be able to meet the people who assembled our vehicle and watch it from trim to touchdown was truly a one of a kind opportunity. Our guide made us aware of the layoffs and difficulties that the UAW has (and are) going through at this plant. During our three days watching the production of our car many of the workers we came in contact with were out going, courteous, and seemed to be doing an exceptional job.”

The Pinkertons went on to explain that it is up to both management and the UAW to promote Corvettes and improve brand loyalty. The Pinkertons felt that management might be lax in their approach when it comes to tour groups. They went on to praise the car, the UAW workers and the tour.

While Corvette forums fill up with complaints about various aspects of Corvette ownership, this is the first time the UAW has solicited direct customer feedback.

Coming on the heels of a major recall and a fuel leak investigation, the timing couldn’t be better.

Apparently the new Corvette Customer Feedback blog is still being tweaked. There is no way for customers to post to the blog (other than to comment.) The Local 2164 blog has email addresses of the officers, but the links are malformed causing error messages.

Mark Leevan, writer for the Corvette Examiner contributed this story.

Patrick Klein sent us this message regarding the Corvette Owners Feedback Blog:

The feedback blog is intended for our members to read and leave comments if they wish. It was not intended to be a place for corvette owners to leave feedback. If a corvette owner wishes to leave us some feedback, they would need to drop me an email and I will post it for our members to read.

Because this is an open blog, anyone can obviously read and leave comments. With our main message board, I have had to moderate all comments and only I can post something. As you can imagine, there are a few “haters” out there.

I am still “constructing” the feedback blog and thanks to your suggestions, will most likely be easier to follow in the future.

Best Regards,
Patrick Klein

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  1. In the past I have owned several older Corvettes. The first 3 were built in St Louis. My 94 ZR-1 was the first B.G. Vette I owned. I finally gave in and purchased a slightly used 08 ZO6 and I have to say, when I compare quality of build, there simply is no comparison. Of course techniques have improved over time, however, with the recent economic downturn and the tremendous decrease in Vette production as well as the cutbacks at BG, I could understand how factory workers might just take a little less interest in putting these cars together. But instead, all I hear is how well built our favorite sports car is! I’d love to see names of all the worker who helped assemble any given Corvette added to the window sticker, tank sheet or even a new sheet dedicated strictly to those who put the car together. It’s probably an impractical idea, but Corvette people are a different breed and most would love to know everfything about their pride and joy!

  2. To bad this wasn’t done a few years ago. Our club toured the museum and I had the names of those that signed the floor pan and also those that initialed various parts of the car, a 2005 coupe. I attempted to find out who these people were to say “Hello” and tell them how happy I was with this car. Didn’t happen. Nobody at the plant could shed light on who these people were. Sad. I still have the car, the names are still there, and I couldn’t be happier. A great car.

  3. purchased a new 2008 velocity yellow coupez51 with chrome stock wheels ..after 5k starting to show sign of has never been driven in salt or snow or off road or non-paved surfaces ..not happy at all! car is more than well maintained-car is washed every week and covered in a garage when not in use..wheels are washed with mild soap and water only and then dried with a mico fiber unhappy customer.

  4. It’s nice to see this feedback blog on the Corvette. It shows that someone is atleast trying to listen and hear what the Corvette owners are saying. We hear alot of Vette owners expressing their opinions on their likes and dislikes with owning a Corvette, both good and bad. I will announce this blog on so that more Vette owners are aware of it.

  5. I read about this website in Vette magazine and wanted to reach out to you guys. I love my 2008 Jet Stream Blue Corvette!!! I had planned on doing a museum delivery until I saw it at a local dealership and had to have it then. Would like to thank you guys for building a great car. This is my first “new” corvette. I still plan on visiting the plant & museum one day. The car gets compliments wherever I go. The idea of having the names of all the people who assisted in assembling my car sounds like a great idea if possible. Maybe along with the build sheet. Just wanted you to know and thanks again…

  6. Keep me inform on the c7 corvette, I have a c5 convertible now I ‘am wating on the c7 look.

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