National Corvette Seller Mike Furman Nominated for the GM Mark of Customer Excellence Award

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National Corvette Seller Mike Furman Nominated for the GM Mark of Customer Excellence Award

The thousands of Corvette owners he’s gone out of his way to make happy over the past 37 years don’t need to see an award to know what a great salesman Mike Furman is.

They’ve seen with their own eyes what a great job he does for his customers.

Still, though, Corvette’s No. 1 salesman has just added a very impressive feather to his cap. He recently became the first dealership employee ever to be nominated for the prestigious GM Mark of Customer Excellence Award.

The ever-humble Furman says he is more excited than ever about selling Corvettes. (We think it’s great that he just bought a Laguna Blue Corvette Stingray of his own, too!)

National Corvette Seller Mike Furman Nominated for GM Mark of Excellence Award

“The last 37 years of selling Corvettes has never been this exciting,” he said. “With the debut of the Stingray I am seeing such a renewed enthusiasm for America’s #1 Sports Car!”

Mike was nominated for the award by Brian Siskoy, a GM design engineer. Listen to some of the praise Siskoy has for America’s #1 Corvette Salesman!

“During a PDA assignment I had the chance to meet a very special gentleman. Mike Furman at Criswell Chevrolet was by far the best example that I experienced regarding the epitome of customer service. Mike is the number 1 Corvette sales person in the country. He did not receive this title because he was assigned to it, as anyone in this dealership is allowed to sell Corvettes. Mike goes out of his way to please the customer, and because of that known service, people across the country are sending potential new Corvette owners to him. Every single person that he sells a car to, he takes a picture of them and posts it to his Corvette blog website that he created for his clients. If there are any service concerns he will go out of his way to follow up with the customer and let them know the detailed progress. Because of his outstanding dedication to service, he once had 1 customer refer an additional 6 Corvette sales directly to him, some as far away as Las Vegas! I was beyond amazed by the stories that he was telling me about his customers, and I firmly believe that this gentleman needs to be recognized by General Motors for his customer service dedication. If we don’t start rewarding the people who deal directly with our customers on a daily basis, we will NEVER prove to them that we actually CARE about what they are doing. Mike deserves this award more than ANY GM direct employee that I know.”

Siskoy points out that Mike makes “EVERY SINGLE ONE OF HIS CUSTOMERS feel special. He takes the time to treat them with respect, and listens to all of their concerns, following up with them well beyond the initial sale. He takes their pictures and posts their stories on his blog to share the excitement of people that purchase their Corvette. This behavior is noticed by all of his customers’ peers, driving even MORE business for him. In reality, he is doing what EVERY sales associate should be doing, but he just does it a lot better than everyone else, and much more consistently.”

National Corvette Seller Mike Furman Nominated for GM Mark of Excellence Award

People will travel well out of their way to deal with Mike because they know and trust him, Siskoy says. “We need to use him as an example for how ALL of our sales associates should behave and prove that GM DOES care about our dealership network!”

We’ve heard these stories about Mike for years, so we weren’t surprised by his nomination. We’ll just be surprised if he doesn’t wind up winning since he’s been such a great ambassador for Corvette, Chevrolet, and General Motors.

If you are interested in a new Corvette Stingray, Z06 or any of the offerings from Callaway, give Mike Furman a call. You can find him at Criswell Corvette in Gaithersburg, MD at 301-212-4420 or via email at [email protected].

National Corvette Seller Mike Furman Nominated for GM Mark of Excellence Award


Source:
Mike Furman / Criswell Corvette

Related:
[VIDEO] Corvette Seller Mike Furman and Friends at Corvettes at Carlisle
[VIDEO] Criswell Corvette’s Mike Furman Takes Delivery of His 2014 Corvette Stingray
[VIDEO] CorvetteBlogger Talks with Criswell Corvette’s Mike Furman at the NCM Bash

 



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